Packing, shipping and delivery.
Normally you will receive your purchase in around 2 weeks.
All paintings are packed carefully in a strong plastic tube, shipped with DHL, FedEx, FREE shipping to everywhere in the world.
A tracking number will be sent to you via shop shipping notification.
Here is a packing image for your reference.
Do you sign your art?
The signature will be on the back of canvas by DEFAULT, so you can hang it in any orientations you want. If you want me to sign on the front, please tell me which position you would like to hang it.
How do I check the status of my order?
There is 3 buttons at the right top of all the pages like this:
Please click the button in the middle, you will see there is "My Orders", click it.
Can I cancel my order?
To cancel an order that has not yet shipped, please contact us at Hello@czartdesign.com with your transaction number, we will cancel your order and issue a full refund in 24 hours.
What about taxes and duties?
You might be required to pay duties for custom clearance when package arrives your country, rate could be 10%-20%.
Will I get what I see on the site?
The most of art on the site were sold, your painting will be created in same style, colors, you will receive the same quality and beauty of the painting as what you see from the pictures. Quality is the last thing you need to worried about.
For any reason you don't like the art you received, you can always Get a full refund.
About framing and stretching/gallery wrap.
To protect painting well during international shipping, all paintings are ROLLED (Unframed/Not stretched) and shipped in a quality PVC tube to avoid damages, it’s 100% safe and painting comes back to its original/flat state once you stretch it on a wooden base. You can decide to frame it or simply stretch/gallery wrap it in your local framing shop, depends on your taste, it’s beautiful both way.
The painting come with EXTRA 2-5 inch white border around it for stretching or framing.
Lost and Damages.
We pack all paintings in strong PVC tubes, very safe. However, sometimes, it might arrive damaged, please follow the below steps:
- Please take photos of the broken package and damages on painting, package photos must include the waybill, Let me deal with courier companies.
- I will arrange to deliver a new painting immediately, or issue a full refund if you prefer not getting a replacement.
- Keep the damaged painting and the package until the problem is solved.
Returns & Exchanges. (100% Satisfaction Guaranteed!)
Customizing. ( I want a specific size than you listed, what should I do?)